Leasing Consultant - BMR Specialist

Summary: To be responsible, under the supervision of the Business Manager or Leasing Manager, for marketing, leasing, and pre-leasing apartment homes. This includes administrative duties related to Below Market Rate (BMR) Units, coordinating move–in information forms, and resolving resident issues and concerns as necessary.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Assist the Business Manager with leasing, touring, renewing, and re-certifying all Below Market Rate Units and Market-Rate units, when applicable.

Maintain and update the Below Market Rate waitlist and Client Relations Management software daily. This includes following up, adding comments, offering tours, purging, and opening the waitlist.

Review and manage lease expirations of all Below Market Rate units, including sending all renewals/re-certification, gathering all necessary applicant documentation, proof of income, and other relevant documents.

Manage and organize all files and documentation for all Below Market Rate move-ins for review and approval of the Business Manager.

Review and qualify Below Market Rate applicants based on county qualifications and requirements.

Stay in compliance with local and county requirements and special programs.

Act as the liaison between the city and county stakeholders with the Business Manager, management, and ownership.

Act as the liaison for the property and the county housing authority for other programs such as Section 8, VASH (veteran program), etc. and submit and complete any requests by the housing authority.

Stay up to date with all Housing Authority programs and incentives for Below Market Rates.

Assist the Business Manager with providing exemplary customer service to all Below Market Rate prospective applicants and tenants.

Meet and greet future residents professionally and enthusiastically.

Qualify future residents by determining their needs, eligibility, and desirability.

Follow the Legacy Way of leasing training.

Take future residents on community and apartment tours, using up-to-the-minute knowledge of vacancies and availability dates.

Have complete knowledge of the apartment community. This should include knowledge of the surrounding area, schools, shopping, transportation, and other pertinent neighborhood information.

Assist with outreach marketing campaigns.

Be able to provide information concerning the selling points of the apartment home, such as the appliances, square footage, and possible furniture placement.

Maintain knowledge of the competition in the area.

Provide marketing reports as designated.

Shop all competitors by phone weekly and in person monthly and assist with written market surveys.

Know special features of Legacy Partners communities and refer future residents to other Legacy communities when appropriate.

Work with the Business Manager, Assistant Business Manager, and Leasing Manager on the advertising and marketing plan for the community.

Explain applications, leases, and addendums in detail.

Thoroughly check applications through credit agencies and other resources before submitting them to the Business Manager for approval.

Print or type and initiate all necessary move-in paperwork.

Inspect apartments and place move-in gifts before new move-ins.

Audit personal lease files for accuracy before move-in and renewal.

Keep a daily log of traffic, phone calls, and follow–up.

Introduce new residents to the management team and handle problems that may arise before their move-in.

Receipt all deposits and application fees according to company procedures.

Properly label and store all monies received, including rent.

Follow-up on any potential future resident that does not lease an apartment within 48 hours.

Meet lead management standards.

Check and comply with model set-up and care policies designated by the Business Manager.

Market Preferred Employers, Locators, and Third-Party Providers designated by Business Manager.

Practice excellent customer service relations.

Participate in online reputation management.

Work with all team members to maintain a smoothly run community.

Answer phones and field future resident calls, resident maintenance problems, and other concerns.

Work with the management team to resolve resident problems.

Always maintain a professional attitude.

Adhere to a professional dress code.

Inspect the community daily to inspect the model and vacancies for readiness.

Inspect the grounds and report any problems or concerns to the Business Manager and/or Service Supervisor.

Write Service Requests when appropriate.

Deliver notices and newsletters as needed.

Maintain general filing and office organization, including ordering supplies, stocking drawers with necessary forms, and desks with pens, pencils, etc.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: High school education or equivalent; one year of related experience and/or training; or equivalent combination of education and experience.

Language Ability: Ability to read and interpret documents such as leases, addendums to leases, pertinent move-in/move-out paperwork, and various notices to residents such as Notice to Comply, 3-Day, and 10-Day Notices. Ability to write routine reports and correspondence.

Math Ability: Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentages.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several variables in standardized situations.

Computer Skills: Basic Word & Excel, Internet Software, Outlook, Yardi, and social media platforms.

Physical Demands: The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to be mobile and to talk or hear. The employee is occasionally required to lift up to 25 pounds. The vision requirements include: close vision and the ability to adjust focus.

This job description is not intended to be all–inclusive, and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.

This job description does not constitute a written or implied contract of employment.