Tax Credit Leasing Manager - Regional Operations Specialist

Overview

KETTLER currently has an opening for a Regional Operations Specialist - Leasing Manager, based in the DC Metro area. This position leads operational success throughout the KETTLER portfolio and requires local and multi-state travel. If you have an excellent work ethic, a passion for helping people, and want an opportunity to learn and grow in your career in a positive, family-like culture, KETTLER is the place for you!

The Regional Operations Specialist - Leasing Manager, under the direction of the Regional Operations Specialist - Area Manager, must have the ability to quickly adapt, assess needs, provide multi-site leasing team leadership, demonstrate excellent customer service, and excel in maximizing occupancy through strategic marketing, outreach, and sales expertise.

Responsibilities

• Serve as a brand champion and subject matter expert in KETTLER platform.
• Lead by example to maintain a positive climate and a high-performing, engaged, customer-focused team.
• Deliver a positive customer experience, quality living environment and the achievement of property goals.
• Serve as a mentor to team members throughout the portfolio.
• Maintain company and brand standards throughout all aspects of the community.

• Manage administration of the leasing office.
• Support Community Manager and/or Assistant Community Manager in coaching and leading success of leasing and marketing guidelines, benchmarks, and key performance indicators.
• Lead and contribute to consistent delivery of KETTLER standards in social media marketing, brand management, lead management, leasing tours, and strategic follow-up.
• Design and execute strategic community events, outreach initiatives and local business partnerships to effectively market/promote the community.
• Understand the current sub-market and competitive advantages of the community in which you are working and mentor others to ensure their comprehension.

• Contribute to achievement of all team goals and resident retention.
• Lead team to maintain proper application, move-in and move-out processes to ensure compliant resident files and ledgers.
• Take ownership of resolving customer concerns.
• Utilize company guest suites/resources as available to minimize travel expenses.
• Other duties as assigned.

Qualifications

• 2+ years of residential leasing experience required.
• Must have a current, valid driver's license.
• High School Diploma, Bachelor's Degree preferred.

• Computer proficiency and knowledge of Microsoft Office Suite.
• Extensive knowledge of Property Management software programs- Yardi platform experience preferred.
• Lease-up experience is preferred.
• Demonstrated leadership ability and proven history of success with the leasing process.

• Must be able to work on the weekends.
• Must be able to walk apartments, communities, and grounds, including steps and climbing stairs.
• Excellent verbal and written communication skills and ability to interact with residents and internal and external customers in a positive, professional manner.
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.
• Tax Credit and Voucher experience required.